Returns & Exchanges

  • EXPRESS FACTORY OUTLET PAYMENT AND RETURN POLICY

    METHODS OF PAYMENT

    CREDIT CARDS - We accept the following credit cards as payment, via swipe or contactless payment: Express Credit Card, American Express, VISA, MasterCard, Bravo, International Diner’s Card, Discover Card, JCB and China Union Pay.

    EXPRESS FACTORY OUTLET RETURN & EXCHANGE POLICY

    We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online.

    WITH A VALID RECEIPT

    The refund will be equal to the amount of the price paid and in the original form of tender. A merchandise credit will be issued for returns accompanied by a gift receipt.

    WITHOUT A VALID ORIGINAL RECEIPT

    We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 90 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

    If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit and we will not exchange merchandise for items of lesser value.

    PRICE ADJUSTMENTS

    We will process a one-time price adjustment for in store Express Factory Outlet purchases, when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. Items purchased at Express and Express Men stores are not eligible for price adjustments in Express Factory Outlet stores.

    RETURN PRICE

    The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

    OVERCHARGES

    Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

    GIFTCARDS

    Terms and conditions are applied to gift cards. Please see the back of your gift card for details.

    ENHANCE YOUR SHOPPING EXPERIENCE

    When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including:

    • Previews of new fashion items
    • Advance notification of in-store special events
    • Exclusive mail and/or e-mail incentives
    • Announcements of upcoming sales and promotions
    Thank you for allowing us to enhance your shopping experience.

    ABOUT EXPRESS ADS & TRACKING

    We participate in industry-standard targeted marketing. Learn more about it here: www.express.com/aboutads. To control online ad tracking, visit aboutads.info/choices.

    NOTICE TO CUSTOMERS PURCHASING IN STORES CONVERTING TO EXPRESS FACTORY OUTLET LOCATIONS

    Stores converting from Express to Express Factory Outlet will be unable to process returns, exchanges, or price adjustments for Express items once they are converted. Please see below for details on our upcoming conversions:

    • Thursday, May 25, 2017, the Express retail store at Harlem Irving Plaza (Norridge, IL) converted to an Express Factory Outlet store.
    • Thursday, June 22, 2017, the Express retail store at Marketplace (Rochester, NY) converted to an Express Factory Outlet store.
    • Thursday, July 20, 2017, the Express retail stores below converted to an Express Factory Outlet store.
      • Colonie Center – Albany, NY
      • Plymouth Meeting Mall – Plymouth Meeting, PA
      • Brunswick Square – East Brunswick, NJ
      • Triangle Town Center – Raleigh, NC
      • Louis Joliet Mall – Joliet, IL
      • Cherryvale Mall – Rockford, IL
      • Northpark Mall – Davenport, IA
      • Rolling Oaks Mall – San Antonio, TX
    • Thursday, July 27, 2017 the Express retail stores below converted to an Express Factory Outlet store.
      • Oakdale Mall – Johnson City, NY
      • Bowie Town Center – Bowie, MD
      • St. Charles Town Center – Waldorf, MD
      • Melbourne Square – Melbourne, FL
      • Fairlane Town Center – Dearborn, MI
      • Eastland Mall – Bloomington, IL
      • Lindale Mall – Cedar Rapids, IA
      • Pearland Town Center – Pearland, TX
      • Imperial Valley Mall – El Centro, CA

    If you made a purchase in this location, you still have 90 days from the date of purchase to return or exchange in another Express location. To locate your nearest Express retail store, please visit our Store Locator. If you need assistance arranging a return after the store’s conversion, within the 90 day returns window, please contact Customer Relations at 1-888-397-1980. Representatives are available Monday through Friday, between 9:00am and 10:00pm ET.